A to Z Statewide Plumbing, Inc. (“A to Z Statewide Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website, atozstatewideplumbing.com (the “Site”), and customers who use our plumbing services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using the Site or our services, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use the Site.
1. Information We Collect
a. Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Submit a contact form or request a quote on the Site
- Call, text, or email our office
- Schedule or request plumbing services
- Sign up for promotions, coupons, or newsletters
- Leave a review or testimonial
This information may include your name, email address, phone number, mailing or service address, the type of plumbing service requested, and any message or details you provide.
b. Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring/exit pages
- Click activity and interactions with forms or call-tracking phone numbers
We may use cookies, web beacons, call-tracking numbers, and similar tracking technologies (such as Google Analytics and Google Ads) to collect this information. You can control cookies through your browser settings; disabling cookies may affect Site functionality.
c. Information from Third Parties
We may receive information about you from third parties, such as Google Business Profile, Yelp, Angi, Houzz, or other review and directory platforms, when you interact with our business listings on those platforms.
2. How We Use Your Information
We use the information we collect to:
- Respond to service requests, quotes, and inquiries
- Schedule, dispatch, and perform plumbing services
- Communicate with you about appointments, estimates, invoices, and follow-ups
- Send promotional offers, coupons, or service reminders (where permitted)
- Improve our Site, services, and customer experience
- Maintain business records required for licensing, insurance, and accounting purposes
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Employees, technicians, and subcontractors who need the information to perform requested services
- Service providers that support our business operations, such as scheduling software, payment processors, call-tracking providers, email/SMS platforms, and website/analytics vendors
- Professional advisors, such as accountants, insurers, or attorneys, as needed
- Government authorities or licensing boards, where required by law or to comply with legal process
- A successor entity in connection with a merger, acquisition, or sale of business assets
4. Text Messages and Phone Calls
If you provide your phone number, you may receive calls or text messages from A to Z Statewide Plumbing, Inc. regarding appointment confirmations, service updates, estimates, billing, or promotional offers. Message and data rates may apply. You may opt out of text messages at any time by replying “STOP,” and you may opt out of marketing calls by asking to be placed on our internal do-not-call list. Calls may be recorded or monitored for quality assurance and training purposes, where permitted by law.
5. Cookies and Analytics
Our Site may use cookies and similar technologies to remember preferences, analyze traffic, and improve advertising effectiveness. We may use third-party analytics and advertising services, such as Google Analytics and Google Ads, which may use cookies and similar technologies to collect information about your use of the Site and other websites. You can manage cookie preferences through your browser settings.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, maintain business and tax records, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Choices and Rights
Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal exceptions
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to verifiable requests in accordance with applicable law.
9. Children’s Privacy
Our Site and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information.
10. Third-Party Links
Our Site may contain links to third-party websites, such as Google, Yelp, Facebook, Instagram, and YouTube. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be indicated by a revised “Effective Date” at the top of this page. We encourage you to review this Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
A to Z Statewide Plumbing, Inc.
2215 SW 58th Terrace, West Park, FL 33023
Phone: (954) 981-2133 / (833) 697-8310
Email: service@atozstatewideplumbing.com
License: CFC 1426229 and CFC 1426354